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# BMW Service.

## Relax. We care.

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Find your BMW Service Partner

Count on your BMW Service Partner to keep you confidently on the road. With our personalised offers and our Proactive Care commitment, we guarantee your BMW receives the precise maintenance, repair, or service it needs. Rest assured, you're always in excellent hands.

## Your benefits at a glance.

Proactive

Quality and expertise

Large service network

Original BMW Parts

Comprehensive service offering

## Our service pledge to you.

#### BMW Service with Proactive Care.

BMW Service with Proactive Care, you receive proactive support in every situation. Whether in the event of an error message in the vehicle, the next due service appointment, a breakdown or an accident. We offer you the ideal solution for your BMW. Lean back and enjoy the benefits of BMW Service with Proactive Care.

### Getting in touch.

We will proactively contact you through the My BMW App, by email or directly in your vehicle. In urgent cases, we will call you.

### Service appointment.

We propose convenient dates for your service. You choose the best time to visit and book easily online or with your BMW Service Partner.

### Status.

You’ve dropped your car off at the dealer? We'll keep you updated on how the service is progressing and the cost involved.

## What you need for Proactive Care.

#### BMW Service with Proactive Care.

- An active BMW ConnectedDrive account for your BMW

- A vehicle assigned to your BMW ID, either in the My BMW App or on the My BMW portal

- Your personal data registered under your BMW ID, with your current phone number, email address, and preferred BMW Service Partner

Please consent to our Privacy Policy and agree to receive communications from the BMW South Africa or your preferred BMW Retailer. For even smoother interactions, enable push notifications in the My BMW App.

Owners Circle
Download app

## BMW Service With Motorplan.

#### Simply let go and concentrate on what really matters – the joy of driving.

Your Benefits at a Glance.

BMW Service with Motorplan offers comprehensive maintenance and wear-and-tear coverage at a fixed price for 100 000km / 5 years and may be extended to a maximum of 200 000km / 7 years* – ensuring significant savings compared to individual services.

* BMW Motorplan offers an optional cover of up to 7 years/ 200 000 km. However your BMW Motorplan extension must be taken up before the current one expires.

* Customers have the option to opt out of Motorplan when purchasing a new BMW. Please note that by opting out of BMW Motorplan, customers will be personally responsible for the servicing, maintenance and wear and tear costs. Terms and Conditions apply.

Purchase online in Owner’s Circle

## Your Benefits at a Glance.

- 24-hour roadside assistance with BMW On Call.
- Repairs to all major components.
- Original BMW Parts.
- All maintenance plan and service work stipulated by the intelligent maintenance system, Condition Based Servicing (CBS).
- Cover for repairs and costs of parts from normal wear and tear which may occur after the manufacturer's warranty has expired.
- All oils, brake fluids and other lubricants replaced during a service.
- Service at any of the BMW retailers nationwide, as well as Botswana, Namibia and Swaziland.
- Maximise the future retail value of your BMW.

## MY BMW SERVICE HUB: AT A GLANCE.

#### The BMW Service Hub offers a wide range of service products to help you keep your BMW, that's out of Motorplan, running smoothly.

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## BMW On-Call/ Roadside Assistance.

We are here for you when it counts. From a flat tyre to an accident, BMW Roadside and Accident Assistance gets you back on track quickly.

### Immediate assistance over the phone.

Call our specialists for 24/7 assistance, 365 days a year.

0800 600 777 / 012 5222 930

Get back on the road quickly and reliably.

## BMW on Call Packages.

#### Extend your access to BMW On Call with a BMW On Call package whether you’re out of Motorplan or have an optional Motorplan contract.

##

Should you opt to extend your Motorplan peace-of-mind with the purchase on an optional Motorplan contract, you have the option to add BMW On Call. You also have access to BMW On Call even after your Motorplan expires with the option to purchase a standalone BMW On Call Package at your preferred BMW Retailer.

Term | Priced from*
--- | ---
12 months | R 1003
24 months | R 2008
36 months | R 3012

Purchase BMW on Call Package

Please note: Prices subject to change. Please get in touch with your preferred BMW retailer to enquire further.

### Explore other ways to connect with us.

If you activate Proactive Care, we will contact you immediately in the event of an accident. If your vehicle breaks down, reach out to us using the emergency button in your BMW or the My BMW App. For your convenience, we receive all vehicle data instantly, so that we can assist you quickly and easily.

### Roadside or remote assistance.

If our experts can’t resolve the issue remotely, we are there for you on site. We dispatch a BMW Service Mobile or towing service immediately. If necessary, we arrange a taxi, flight or hotel for you.

Terms and Conditions

## BMW Value Service.

Need attractive service rates for BMW 5yrs+? Discover an attractive service offering for your BMW. From brakes to oil changes to an air or microfilter replacement with a discount of up to 20%. Original BMW Parts and expert knowledge included.

Attractive service rates for your safety and retaining your BMW’s value.

- Price advantage of Up to 20%

- High quality service

- Long-term value retention

- Original BMW Parts

- Fair and transparent

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## My BMW Plans.

Exceptional service plans for out of motorplan customers

Explore More

## BMW Repair & Care.

Everyday driving can leave its mark, from small scratches to major damage. BMW Certified Body and Paint Shops place experts at your side to ensure that your vehicle quickly returns to its flawless condition.

Your BMW is in the very best hands.

As immaculate as the first time it was driven:

- Certified repair process retains your car’s value

- State-of-the-art testing and diagnostics technology

- Specially trained experts

- Swift and smooth processing

- Original BMW Parts and BMW ColorSystem

Book a Service

### BMW windscreen repair.

A small stone can have a big impact. Our experts quickly and easily handle any stone chip in your windscreen to prevent it from becoming a crack. Whether you need a repair or a replacement, we provide the best solution for your BMW.

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### BMW accident repairs.

Even after an accident that causes complex damage to the body, paintwork, on-board electronics or safety systems, our experts will repair your vehicle quickly and professionally using state-of-the-art technology and Original BMW Parts.

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### BMW cosmetic repairs.

Does your BMW have a small scratch in the paintwork or a tear in the upholstery? Our specialists and their innovative repair technologies remove minor blemishes without a trace.

Book a Service

## Warranty & Cover.

BMW Financial Services offers a variety of cover options for your vehicle:

- BMW Extended Warranty Cover
- BMW Care & Cosmetic Repair Cover
- BMW Comprehensive Cover

Learn more

## Frequently asked questions.

###

Costs vary based on your vehicle, dealership, and the work required. Every BMW Service Partner uses Original BMW Parts, ensuring your car's safety and value are maintained. Our well-trained technicians are experts in every BMW model, providing reliable service. Trust us to keep your BMW in top condition.

###

Depending on your vehicle’s mileage, BMW Service Inclusive can save you up to 20%. Attractive fixed prices cover all important maintenance work and protect you due to rising costs and inflation.

###

Our free basic accident assistance includes many services, such as our free towing service, car rental and BMW Teleservice. If you have your BMW serviced regularly by your BMW Service Partner, you can benefit from many additional services such as coverage of travel expenses (e.g. taxis) or overnight accommodation – including your passengers.

###

BMW Repair Inclusive extends your legal warranty to up to three years or 200,000 km. The cost of this depends on the mileage of your BMW model. Your BMW Service Partner will make you an attractive offer.

###

You can order Original BMW Parts directly from your BMW dealer. Enjoy peace of mind with BMW service offerings, such as Service Inclusive and Value Service, both of which use Original BMW Parts.

Find all answers here

## Additional services for your BMW.

### Original BMW Accessories.

From tailor-made accessories to equipment for any season. Check out all the products that enhance your BMW experience.

To BMW accessories

### BMW ConnectedDrive.

Your BMW — connected to everything that's important. For more safety, comfort and entertainment.

To the BMW ConnectedDrive overview

### BMW Financial Services.

Free up your time and your finances. Discover the perfect leasing or financing options, including insurance and services, directly from BMW. All in. Simply smart.

To BMW Financial Services