ElegantWork Group | Software Development & Diesel System Engineering
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# PRIVACY POLICY

Last Updated: 03-12-2025

Elegant Work Group (Pty) Ltd (“Elegant Work Group”, “we”, “us”, or “our”) is committed to protecting the privacy and security of the personal information of our clients, users, and visitors (“you”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

By engaging with us, using our services, visiting our website, or providing personal information to us, you agree to the practices described in this Privacy Policy.

1. Introduction

Elegant Work Group Pty Ltd (“we”, “us”, “our”) operates mobile and web-based applications (the “Apps”).

We are committed to protecting your privacy and processing personal information lawfully and responsibly in accordance with applicable laws, including the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the Financial Intelligence Centre Act (FICA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Apps.

2. How We Use Your Information

Depending on the App and its features, we may collect the following information:

2.1 Account Information

• Username or account identifier

• Authentication credentials

(Passwords are securely hashed and never stored in plain text)

• Applicable FICA required details

2.2 Usage and Technical Data

• App usage information

• Device identifiers

• Operating system and app version

• Crash and diagnostic data

2.3 Device Permissions

Our Apps may request access to:

• Internet connectivity

• Device storage or files (only when required for app functionality)

• Camera (only when explicitly required for a feature, such as identity verification)

• Notifications

Permissions are requested only when needed and can be managed via your device settings.

3. FICA / Identity Verification Information

Certain Apps or features may require identity verification in order to comply with South African regulatory requirements, including FICA.

Where required, we may collect:

• A photograph or scan of a valid identity document (e.g. South African ID or passport)

• A photograph or selfie of the user for identity verification

• Proof of address or supporting verification documents

• Verification metadata (timestamps, verification status)

Purpose of FICA Processing

FICA-related information is collected and processed only where legally required, for the purpose of:

• Verifying user identity

• Preventing fraud, impersonation, or unlawful activity

• Meeting regulatory and compliance obligations

FICA information is not used for marketing or unrelated purposes.

4. Purchase and Subscription Information

In-app purchases and subscriptions are processed exclusively through:

- Apple App Store

- Google Play Store

- Pay Fast

We receive transaction identifiers and entitlement status only

We do not collect or store payment card or banking details.

5. How We Use Your Information

We use collected information to:

• Provide and operate the Apps

• Authenticate users and manage accounts

• Perform identity verification where required by law

• Deliver in-app purchases and subscriptions

• Sync data across devices

• Improve performance and reliability

• Provide customer support

• Send service-related notifications

6. Data Storage and Security

• Some data is stored locally on your device to improve performance and offline functionality.

• Personal information, including verification data, is stored securely on servers located in South Africa.

• We apply reasonable technical and organisational safeguards to protect all data.

• Identity documents and verification data are access-restricted and protected against unauthorised use.

Despite these safeguards, no system can be guaranteed to be completely secure.

7.Sharing of Information

We do not sell personal information.

We may share limited information with:

• Apple and Google (for purchases and subscriptions)

• Service providers assisting with hosting, verification, or analytics

• Regulatory or law enforcement authorities where required by law

All third parties are contractually required to protect personal information and use it only for its intended purpose.

8. Data Retention

• General user data is retained only for as long as necessary to provide the Apps and related services.

• FICA and identity verification information is retained only for the period required by applicable laws and regulations.

• After the retention period, data is securely deleted or annonymised.

You may request account deletion, subject to legal retention requirements.

9. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your account and personal information (subject to legal obligations)

• Withdraw consent where applicable

Requests can be made using the contact details below.

10. Children’s Privacy

Our Apps are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. International Use

If you access the Apps from outside South Africa, your information will be processed in South Africa, where data protection laws may differ.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes take effect once posted within the App or on our website.

13. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

Elegant Work Group (Pty) Ltd

Address: 26 Chestnut Cres, West Acres, Mbombela 1201

Phone: 064 501 0642

Email: info@elegantwork.co.za