ElegantWork Group | Software Development & Diesel System Engineering
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# Terms & conditions

Last Updated: January 21, 2026

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before utilizing the services provided by Elegant Work Group (Pty) Ltd ("Elegant Work Group", "us", "we", or "our").

By engaging with us, purchasing, or using any of our services, you ("Client," "you") agree to be bound by these Terms and Conditions.

1. Services Provided

Elegant Work Group offers industrial software and digital solutions, including Software Development (Workflow/Accounting), Website Solutions, Hosting, and Diesel Systems (Monitoring/Anti-theft). Specific details are defined in the signed Service Agreement or Statement of Work (SOW).

2. Payments, Interest, and Service Suspension

2.1. Pricing: All prices are quoted in South African Rand (ZAR).

2.2. Payment Structure: Flexible monthly payment plans for software development must be adhered to as per the SOW.

2.3. Invoicing: Payment terms are strictly as specified on the invoice.

2.4. Late Payments and Interest: Any account not settled by the due date will be considered in arrears. Elegant Work Group reserves the right to charge interest on all overdue amounts. Interest will be loaded onto the Client’s account at a rate of 2% per month (or the maximum rate permitted by South African law), calculated daily and compounded monthly from the date the payment was due until the date of full payment.

2.5. Discretionary Suspension of Service: Should a Client fail to make payment or fail to communicate regarding payment delays, Elegant Work Group reserves the right, at its sole discretion, to suspend or permanently cease all services. This includes, but is not limited to:

Deactivating custom software or workflow access.

Suspending website hosting and email services.

Disabling remote monitoring for Diesel Systems. Elegant Work Group shall not be held liable for any loss of data or business interruption resulting from service suspension due to non-payment.

3. Project Delivery and Warranty

3.1. Information Provision and Client Negligence: The Client is responsible for providing all necessary content, data, access credentials, and feedback required for Elegant Work Group to complete the services in a timely manner. Any project delays or "stand-still" periods resulting from the Client's failure to provide required information, or general negligence in communication, will not result in any reduction, discount, or offset of the agreed-upon monthly remuneration or project fees. The Client remains liable for the full cost of the service as if the project were proceeding on schedule.

3.2. Approvals: The Client is responsible for reviewing and approving all designs and functions as specified in the SOW.

3.3. Installation & Handover: Handover is complete upon successful installation and Client acceptance.

3.4. Limited Warranty and Liability for Equipment Warranty Period: Upon the date payment has been formally received, a limited warranty period of two (2) weeks (14 calendar days) commences.

Replacement Liability: Within this period, we will replace equipment found to be broken or non-functional due to manufacturing or installation faults.

Exclusion of Liability: After the two-week period expires, Elegant Work Group is no longer liable for equipment replacement.

3.5. Call-Out and Repair Fees

Repairs required after the two-week warranty period, or due to user error/external factors, will be charged under a new invoice as a "Call-Out / Repair" fee, including labor and parts.

4. Confidentiality and Non-Disclosure

4.1. Non-Disclosure of Private Information: We maintain the strictest confidentiality regarding Client data (accounting, workflow, diesel capacity). We reserve the right to change our privacy protocols; however, we will inform the Client if and when these terms change.

5. Intellectual Property (IP) and Development Rights

5.1. Client Ownership: Upon full payment, the Client owns the final custom code but is solely responsible for the official registration of the IP/Patents.

5.2. Exclusive Development: All software provided can only be developed further by Elegant Work Group.

5.3. Third-Party Requests: If the Client wishes to use another provider, they must request this in writing to info@elegantwork.co.za.

5.4. Release Clause: If Elegant Work Group does not respond to a formal request within one (1) calendar month, the Client may proceed with another provider.

5.5. Breach: Unauthorized third-party development is a breach of contract, and we reserve the right to seek legal action.

6. Limitation of Liability

Our liability is limited to the total fees paid by the Client for the specific service during the six (6) months preceding any claim. We are not liable for indirect or consequential damages.

7. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

8. Changes to Terms and Conditions (Key Term)

Elegant Work Group reserves the right to change these Terms at any time. While we may do so without prior notice, we will endeavor to inform the Client of significant changes via email or website notice.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Elegant Work Group (Pty) Ltd

Address: 26 Chestnut Cres, West Acres, Mbombela 1201

Phone: 087 265 9201

Email: info@elegantwork.co.za